IMPORTANT! Are you enrolled in Med-QUEST? Has your contact information changed in the past two years?

Please update your contact information with us so you can stay enrolled. Call us at 1-877-973-0712 or log in to your account here to make the change. Mahalo!


 Important Notice

 New Pharmacy Benefits Manager (PBM) for AlohaCare QUEST Integration - IngenioRx (beginning 7/1/2021)

 Click here to read the Provider Advisory for more information.


AlohaCare QUEST Integration Formulary

Pharmacy Billing Information

Pharmacy Network

To find out if a pharmacy works with AlohaCare, use our online Provider Finder or download the Provider Directory found on the Member Documents page.


Pharmacy Clinical Programs and Services


General Resources & Contact Information

Pharmacy benefit (pharmacy  dispensed drugs) prior authorization requests & status inquiries

  IngenioRx Pharmacy Services (Prescribers Only)

  • Phone: 1-833-293-0659
  • Fax: 1-844-462-5176
  • Hours: 24 hours, 7 days a week 
QUEST Integration claims processing or overrides

  IngenioRx Medicaid Pharmacy Help Desk (Pharmacies Only)

  • Phone Number: 1-833-329-1245
  • Hours: 24 hours, 7 days a week 
Medical benefit (physician administered drugs) prior authorization request & status inquiries 

  AlohaCare Provider Customer Service