IMPORTANT MEMBER UPDATE:
The state government office that oversees QUEST Integration has restarted their renewals process. Please be on the lookout for a pink envelope in the mail.
Renewals for Maui County members will begin in April 2024. Visit medquest.hawaii.gov for more information.
Keep us informed of your current address and phone number. Call us at 1-877-973-0712 if you have any questions.

Formulary

 

AlohaCare Advantage Plus (SNP) Formulary

Pharmacy Clinical Programs and Services

Pharmacy Network

To find out if a pharmacy works with AlohaCare, use our online Provider Finder or download the Provider Directory found on the Member Documents page.

 

Pharmacy Billing Information

 

General Resources & Contact Information

Pharmacy benefit (pharmacy  dispensed drugs) prior authorization requests & status inquiries

CarelonRx Pharmacy Services (Prescribers Only)

  • Phone: 1-833-414-2228
  • Fax: 1-844-521-6938
  • Hours: 24 hours, 7 days a week 
Claims processing or overrides

CarelonRx Medicaid Pharmacy Help Desk (Pharmacies Only)

  • Phone Number: 1-833-409-1225
  • Hours: 24 hours, 7 days a week 
Medical benefit (physician administered drugs) prior authorization request & status inquiries 

  AlohaCare Provider Customer Service