Medicaid Renewal Scam Alert
Please be aware of Medicaid renewal scams. AlohaCare and Hawai‘i’s Medicaid office (Med-QUEST) will never charge you for renewing your Medicaid coverage. You may receive a call, text or letter from AlohaCare or Med-QUEST, but we will never ask for money or bank/credit card information. If you have questions, call us at AlohaCare Customer Service at 1-877-973-0712 or TTY 1-877-447-5990 or Med-QUEST at 1-800-316-8005 or TTY 711 or 1-800-603-1201.
AlohaCare provides health care coverage for Hawaii’s QUEST Integration beneficiaries. QUEST Integration is a Medicaid managed care program under the State of Hawaii Department of Human Services (DHS).
You must apply with the Med-QUEST Division for QUEST Integration coverage. You can check your eligibility and apply online by visiting www.mybenefits.hawaii.gov.
New members will receive a notification of eligibility for QUEST Integration. You will be assigned a health plan immediately. After being assigned a health plan, you will have 15 days to choose AlohaCare as your QUEST Integration health plan. If you do not choose a health plan, you will stay enrolled with your current health plan.
If you need help understanding your benefits or how to get care and services, please call us. When you call us, you can ask to talk to someone in the language you speak. AlohaCare offers free interpreter services for our members. Call Member Services at 808-973-0712 (O`ahu) or toll-free at 1-877-973-0712. If you require assistance due to a hearing impairment, call 1-877-447-5990.
You can get written materials in alternate formats, such as large print, audio and braille. Call Member Services at 808-973-0712 (O`ahu) or toll-free at 1-877-973-0712. If you require assistance due to a hearing impairment, call 1-877-447-5990.