Contact Us
We care about what you think. If you have questions about your coverage or suggestions on how we can better serve you, please click HERE to contact our Customer Service Department.
Call Us
AlohaCare QUEST (Medicaid) MembersCall: 808-973-0712
Toll-free: 1-877-973-0712
TTY/TDD: 1-877-447-5990
7:45 a.m. to 5 p.m.,
Monday through Friday
Pharmacy support: 24 hours a day, 7 days a week
Fax: 808-973-0811
AlohaCare Advantage Plus (HMO D-SNP) MembersCall: 808-973-6395
Toll-free: 1-866-973-6395
TTY/TDD: 1-877-447-5990
October 1 to March 31, 7:45 a.m. to 8 p.m., 7 days a week
April 1 to September 30, 7:45 a.m. to 8 p.m., Monday through Friday
Pharmacy support: 24 hours a day, 7 days a week
AlohaCare Advantage (HMO D-SNP) MembersCall: 808-973-2475
Toll-free: 1-888-875-4979
TTY/TDD: 1-877-447-5990
October 1 to March 31, 7:45 a.m. to 8 p.m., 7 days a week
April 1 to September 30, 7:45 a.m. to 8 p.m., Monday through Friday
Pharmacy support: 24 hours a day, 7 days a week
ProvidersCall: 808-973-1650
Toll-free: 1-800-434-1002
7:45 a.m. to 5 p.m.,
Monday through Friday
Medicare Sales (Prospective Members)Toll-free: 1-877-812-0249
TTY/TDD: 1-877-447-5990
October 1 to March 31, 7:45 a.m. to 8 p.m.,
7 days a week
April 1 to September 30, 7:45 a.m. to 8 p.m.,
Monday through Friday
Pharmacy support hours for Providers are:
During daylight savings time for EST (March to November) - 2 a.m. to 8 p.m. Monday through Friday; 4 a.m. to 12 p.m. Saturday & Sunday.
During standard time for EST (November to March) - 3 a.m. to 9 p.m. HST (8 a.m. to 2 a.m. EST) Monday through Friday; 5 a.m. to 1 p.m. HST Saturday & Sunday
Visit Us
O`ahu1357 Kapi`olani Blvd.,
Suite G101
Honolulu, HI 96814
Hawai`i Island - Hilo234 Waiānuenue Ave.,
Suite 105
Hilo, HI 96720
Maui210 `Imi Kala St.,
Suite 206
Wailuku, HI 96793
Moloka`i
30 Oki Place
Unit 205
Kaunakakai, HI 96748
Kaua`i4370 Kukui Grove St.
Unit 206
Līhu`e, HI 96766
Mail
AlohaCare1357 Kapi`olani Blvd.,
Suite G101
Honolulu, HI 96814