Being A Member

• You must be a resident of Hawai`i
• You have full benefit Medicaid coverage and are enrolled in AlohaCare's QUEST (Medicaid) health plan
• You must have Medicare Parts A and B
• You must continue to pay for your Medicare Part B premium. The State pays the Part B premium for full-dual members who are eligible for AlohaCare Advantage Plus (HMO SNP).

• We must provide information in a way that works for you (in languages other than English, in Braille, in large print, or other alternate formats, etc.)
• We must treat you with fairness and respect at all times
• We must ensure that you get timely access to your covered services and drugs
• We must protect the privacy of your personal health information
• We must give you information about the plan, its network of providers, and your covered services
• We must support your right to make decisions about your care
• You have the right to make complaints and to ask us to reconsider decisions we have made

• Get familiar with your covered services and the rules you must follow to get these covered services.
• If you have any other health insurance coverage or prescription drug coverage in addition to our plan, you are required to tell us.
• Tell your doctor and other health care providers that you are enrolled in our plan.
• Help your doctors and other providers help you by giving them information, asking questions, and following through on your care.
• Be considerate.
• Pay what you owe.
• Tell us if you move.
• Call Customer Service for help if you have questions or concerns

• Protected Health Information (PHI) Authorization Form (Updated 10/2019)

• Medicare.gov
• Medicare Prescription Drug Plan Finder
• Social Security Administration
• Medicare Complaint Form
• Medicare Beneficiary Ombudsman
• Advance Health Care Directive

Nondiscrimination