Updated: 10/11/2023

Maui Wildfires Relief Resources and Assistance

Your health, safety, and well-being are our top priorities. AlohaCare has been closely monitoring the impact of the Maui wildfires. Our hearts go out to members, providers and all residents of our state who have been affected by this tragedy. We are here to help you to access the care you need.

• For help or questions or concerns about the health needs of you or your ‘ohana:
• Call customer service at 1-877-973-0712 toll-free.
• Email or text memberhelp@alohacare.org.
• If you are unable to call, email or text, send us a direct message on Instagram or Facebook @AlohaCareHawaii.
• Visit our Maui office at 210 ʻImi Kala St., Suite 206 in Wailuku.
• Contact your care coordinator.

Our on-island staff continue to check in on members in the West Maui area. Contact us if you need something, such as food, medicine, or medical-related supplies.

Med-QUEST Paused Eligibility Renewal Terminations for Maui County Residents through May 2024

In support of the Maui Nui community, Med-Quest has paused all terminations and eligibility renewals for Maui County residents through May 2024. However, it's important to update us with your address. 

Frequently Asked Questions About AlohaCare’s Member Benefits During The Recovery

Am I covered for transportation services?

Yes, AlohaCare will help members impacted by this natural disaster. You may qualify for additional one-way or round trips. To arrange transportation services, call Intelliride at 1-877-973-0712 toll-free or email memberhelp@alohacare.org. We will prioritize requests for evacuation or for those who have been displaced.

Do I need to get an approval from AlohaCare before I get medical care?

Not at this time. A prior authorization or referral to an in-network participating provider or hospital on Maui is temporarily waived for medically necessary services.

Can I refill my medication early?

Yes, if you are on Maui and need to replace lost medication, ask your nearest pharmacy for an early refill override or call us at 1-877-973-0712 toll-free or email memberhelp@alohacare.org.

If I have questions or concerns, who can I contact?

If you have questions, call us at 1-877-973-0712 toll free or email memberhelp@alohacare.org. We care and are here for you. Nurses and/or social workers can speak with you directly and help you get the care you need.

How else can I get care?

AlohaCare Telehealth Connect offers online urgent care visits available 24/7. Doctors can prescribe medications and send to your nearest pharmacy if needed. Behavioral health counseling is also available. For more information on how to connect. visit alohacare.org/telehealth or call us.

The AlohaCare 24-hour Nurse Advice Line is also a resource you can use when you can’t reach your primary care provider (PCP). If you have basic health questions about your symptoms, including when and where to seek care, or if you need wellness information, you can call the 24-hour Nurse Advice Line toll-free at 1-877-225-8839 (QUEST) or 1-855-690-5930 (Medicare).

Where can I get more information or find support?

Family Assistance Center (FAC) – Provides for a “one-stop shop” of resources and services for those affected by the Maui wildfires. Families and individuals will have the opportunity to meet with FAC staff who can help to assess needs and connect them with services that are on site as well as other resources within the community. FAC is located at 200 Nohea Kai Drive in Kaʻanapali and is open daily from 10 a.m. to 8 p.m.

Maui Recovers.org - Provides important updates on recovery efforts, including re-entry to impacted areas, safety information for those returning to their property, fire debris removal, maps and data, water and wastewater, recovery phases and information on financial and housing assistance.

Maui Nui Strong.info - Provides updated information on relief efforts for those impacted by the Maui wildfire disaster and for those who want to lend their support. It also features important links and resources for residents, businesses and visitors.

Where can I support those affected by the Maui wildfires?

Visit the Maui Nui Strong web page Support for Maui Wildfire Relief to find multiple ways to donate funds and resources or volunteer to help.

Aloha and Welcome!