Updated: 9/25/2023

Hurricane Dora Fire and Weather Disaster Relief Resources and Assistance

Your health, safety, and well-being are our top priorities. AlohaCare has been closely monitoring the impact of the recent fires, high winds and other weather-related conditions associated with Hurricane Dora. Our hearts go out to members, providers and all residents of our state who have been affected by this tragedy. We are committed to helping you stay informed about how to access the care you need during this crisis.

We have been reaching out via phone and text to members by geographical areas of impact, especially those who have documented vulnerable conditions or urgent medical travel needs. We are also sharing updates via social media. If you have not been contacted and need assistance to maintain your health and well-being, we are here for you.

This page is intended to provide general information and resources. Due to the quickly-changing nature of the situation, we encourage you to check the local news daily.

Our AlohaCare staff is available to assist you. For help or specific questions or concerns related to the health needs of you or your ‘ohana, please call us at 1-877-973-0712 toll-free. You may also email or text memberhelp@alohacare.org. If you are unable to call, email or text, you may also send inquiries via direct message on Instagram or Facebook @AlohaCareHawaii.

Community Update

Family Assistance Center

The Family Assistance Center (FAC) moved from the Kahului Community Center to the Hyatt Regency’s Monarchy Ballroom, located at 200 Nohea Kai Drive in Kaʻanapali. The FAC is open daily from 10 a.m. to 8 p.m.

The FAC’s new location provides for a “one-stop shop” of resources and services for those affected by the Maui wildfires. Families and individuals will have the opportunity to meet with FAC staff who can help to assess needs and connect them with services that are on site as well as other resources within the community.

Those who have missing family members will have the opportunity to meet with representatives from the U.S. Department of Health and Human Services to provide information that may assist in locating their loved ones. Immediate family members (parents, siblings, and children) will have the option to provide a DNA sample to assist in these efforts.

Those who provide DNA samples are assured that the samples will only be used for the purpose of identifying those who are still reported missing.

Med-QUEST Pauses Eligibility Renewals, Terminations for Maui Co. Residents through May 2024

In support of the Maui Nui community, Med-Quest has paused all terminations and eligibility renewals for Maui County residents through May 2024. 

Telehealth Available at No Cost

Since it may be difficult to get to your provider, we are reminding AlohaCare members that you have free access to online urgent care visits at AlohaCare Telehealth Connect. Doctors are available 24/7 and can help treat many common conditions that don't require an in-person visit*. Doctors can prescribe medications, if needed, and send to the pharmacy of your choice.**

AlohaCare Members: Start a visit >

Non-Members: Start a visit on Amwell >

*If you are seeking emergency care, call 911.

** Health professionals can prescribe medications excluding narcotics. 

FREQUENTLY ASKED QUESTIONS ABOUT ALOHACARE’S MEMBER BENEFITS DURING THE DISASTER

Am I covered for transportation services?

Yes, AlohaCare will help members impacted by this natural disaster. You may qualify for additional one-way or round trips. To arrange transportation services, call Intelliride at 1-877-973-0712 toll-free or email memberhelp@alohacare.org. We will prioritize requests for evacuation or for those who have been displaced.

Do I need to get an approval from AlohaCare before I get medical care?

A prior authorization or referral to an in-network participating provider or hospital on Maui and Hawaii Island is temporarily waived for medically necessary services through September 8, 2023.

Can I refill my medication early?

Yes, if you are on Maui or Hawai‘i Island and need to replace lost medication, ask your nearest pharmacy for an early refill override or call us at 1-877-973-0712 toll-free or email memberhelp@alohacare.org.

If I have questions or concerns, who can I contact?

If you have questions, call us at 1-877-973-0712 toll free or email memberhelp@alohacare.org. We care and are here for you. We have nurses and social workers who can speak with you directly and help you get the care you need.

Where can I get more information or find support?

Visit the following websites for more information and updates.

• Hawaii Emergency Management Agency
• Maui Nui Strong - Resources for the Maui Wildfire Relief
• American Red Cross of Hawaii
• Maui County
• Maui Foodbank
• Maui United Way
• Hawaii Island County
• Hawaii Food Basket
• Hawaii Island United Way

Where can I make a cash donation to support those affected by the Maui wildfires?

The County of Maui endorses the following relief funds:

• Hawaii Community Foundation Maui Strong Fund – This fund is providing financial resources that can be deployed quickly, with a focus on rapid response and recovery for the devastating wildfires on Maui.
• Maui United Way Maui and Disaster Relief Donation – All donations provide direct relief to families and nonprofits directly affected by the Maui Fire Disaster.

Aloha and Welcome!