The state government office that oversees QUEST Integration announced important changes to its Medicaid eligibility review process.
Terminations (ending your Medicaid coverage) have been paused through the end of 2023 EXCEPT for those who voluntarily ask the Med-QUEST office to end their coverage, move out of state or pass away.
There may be special exceptions for Maui residents who have moved out of state, and we will update this alert accordingly.
Make sure AlohaCare has your current address/phone number. Call us at 1-877-973-0712 if you have any questions.


Maui and Hawaii Island Wildfire Response


Updated: 10/11/2023

Maui Wildfires Relief Resources and Assistance

Your health, safety, and well-being are our top priorities. AlohaCare has been closely monitoring the impact of the Maui wildfires. Our hearts go out to members, providers and all residents of our state who have been affected by this tragedy. We are here to help you to access the care you need.

  • For help or questions or concerns about the health needs of you or your ‘ohana:
  • Call customer service at 1-877-973-0712 toll-free.
  • Email or text
  • If you are unable to call, email or text, send us a direct message on Instagram or Facebook @AlohaCareHawaii.
  • Visit our Maui office at 210 ʻImi Kala St., Suite 206 in Wailuku.
  • Contact your care coordinator.

Our on-island staff continue to check in on members in the West Maui area. Contact us if you need something, such as food, medicine, or medical-related supplies.


Med-QUEST Paused Eligibility Renewal Terminations for Maui County Residents through May 2024

In support of the Maui Nui community, Med-Quest has paused all terminations and eligibility renewals for Maui County residents through May 2024. However, it's important to update us with your address. 


Frequently Asked Questions About AlohaCare’s Member Benefits During The Recovery


Am I covered for transportation services?

Yes, AlohaCare will help members impacted by this natural disaster. You may qualify for additional one-way or round trips. To arrange transportation services, call Intelliride at 1-877-973-0712 toll-free or email We will prioritize requests for evacuation or for those who have been displaced.

Do I need to get an approval from AlohaCare before I get medical care?

Not at this time. A prior authorization or referral to an in-network participating provider or hospital on Maui is temporarily waived for medically necessary services.

Can I refill my medication early?

Yes, if you are on Maui and need to replace lost medication, ask your nearest pharmacy for an early refill override or call us at 1-877-973-0712 toll-free or email

If I have questions or concerns, who can I contact?

If you have questions, call us at 1-877-973-0712 toll free or email We care and are here for you. Nurses and/or social workers can speak with you directly and help you get the care you need.

How else can I get care?

AlohaCare Telehealth Connect offers online urgent care visits available 24/7. Doctors can prescribe medications and send to your nearest pharmacy if needed. Behavioral health counseling is also available. For more information on how to connect. visit or call us.

The AlohaCare 24-hour Nurse Advice Line is also a resource you can use when you can’t reach your primary care provider (PCP). If you have basic health questions about your symptoms, including when and where to seek care, or if you need wellness information, you can call the 24-hour Nurse Advice Line toll-free at 1-877-225-8839 (QUEST) or 1-855-690-5930 (Medicare).

Where can I get more information or find support?

Family Assistance Center (FAC) – Provides for a “one-stop shop” of resources and services for those affected by the Maui wildfires. Families and individuals will have the opportunity to meet with FAC staff who can help to assess needs and connect them with services that are on site as well as other resources within the community. FAC is located at 200 Nohea Kai Drive in Kaʻanapali and is open daily from 10 a.m. to 8 p.m.

Maui - Provides important updates on recovery efforts, including re-entry to impacted areas, safety information for those returning to their property, fire debris removal, maps and data, water and wastewater, recovery phases and information on financial and housing assistance.

Maui Nui - Provides updated information on relief efforts for those impacted by the Maui wildfire disaster and for those who want to lend their support. It also features important links and resources for residents, businesses and visitors.

Where can I support those affected by the Maui wildfires?

Visit the Maui Nui Strong web page Support for Maui Wildfire Relief to find multiple ways to donate funds and resources or volunteer to help.


Medicaid Renewal Scam Alert

Please be aware of Medicaid renewal scams. AlohaCare and Hawai‘i’s Medicaid office (Med-QUEST) will never charge you for renewing your Medicaid coverage. You may receive a call, text or letter from AlohaCare or Med-QUEST, but we will never ask for money or bank/credit card information. If you have questions, call us at AlohaCare Customer Service at 1-877-973-0712 or TTY 1-877-447-5990 or Med-QUEST at 1-800-316-8005 or TTY 711 or 1-800-603-1201.

Aloha and Welcome!


AlohaCare is a non-profit health plan founded in 1994 by Hawaii’s Community Health Centers. AlohaCare is the third-largest health plan in Hawaii.
Our passion is to serve the people of Hawaii in the true spirit of aloha. We are committed to improving the health of Hawaii's communities. We specialize in QUEST Integration health insurance to people living on Oahu, Kauai, Molokai, Lanai, Maui and Hawaii Island. We are mission driven to care for people who are underserved with specific health needs.
We provide health care coverage for Hawaii's QUEST Integration (Medicaid) beneficiaries. AlohaCare is a health plan with a Medicare contract and provides Medicare coverage to beneficiaries in Hawaii.
NCQA Accredited Health Plan