Prescription Drugs

Pharmacy Member Portal (by CarelonRx)

Your Pharmacy Rx Drug Benefit for 2023
As a member of AlohaCare Advantage Plus (HMO SNP), you are automatically qualified for "Extra Help" to pay for your prescription drug costs. This is also called "Low Income Subsidy" or LIS.

Important Benefit Information for Enrollees who Qualify for "Extra Help":
If you receive "Extra Help" to pay for your Medicare prescription drug program costs, such as premiums, deductibles, and coinsurance, you may be eligible for other targeted supplemental benefits and/or target reduced cost sharing. For all covered Part D drugs, AlohaCare Advantage Plus members pay $0 copay.

Full Amount	With Extra Help from Medicare, depending upon your income and institutional status, you pay:
Deductible:	$0
Generic:	$0
For all other drugs:	$0

Important Message About What You Pay for Vaccines - Our plan covers most Part D vaccines at no cost to you. Call Member Services for more information.

Important Message About What You Pay for Insulin - You won’t pay more than $0 for a one-month supply of each insulin product covered by our plan, no matter what cost-sharing tier it’s on.

Low Income Subsidy (LIS) or “Extra Help”

If you have limited income and resources, you may be able to get Extra Help. Because you are eligible for QUEST Integration (Hawai`i Medicaid), you qualify for and are getting "Extra Help" from Medicare to pay for your prescription drug plan costs. You do not need to do anything further to get this "Extra Help." Extra Help may pay for your monthly premium, yearly deductible, prescription coinsurance and copayments. Premiums include coverage for both medical services and prescription drug coverage. This does not include any Medicare Part B premium you may have to pay.

2023 Low Income Premium Table

With "Extra Help", Medicare pays for your prescription drug plan costs. The Medicare Coverage Gap Discount Program does not apply to you. You already have coverage for your prescription drugs during the coverage gap through the "Extra Help" program. Please see Chapter 6 of the Evidence of Coverage that explains the various stages of drug coverage

If you have questions about "Extra Help," call:

1-800-MEDICARE (1-800-633-4227). TTY/TDD users should call 1-877-486-2048, 24 hours a day/7 days a week;
The Social Security Administration at 1-800-772-1213 between 7 a.m. and 7 p.m., Monday through Friday. TTY/TDD users should call, 1-800-325-0778; or
Your State Medicaid Office.

Formulary

The formulary is a list of the drugs that we cover. Generally, we will cover the drugs listed on our formulary as long as the drug is medically necessary, the prescription is filled at a network pharmacy, and other coverage rules are followed. We may add or remove drugs from our formulary during the year.

You can search our Drug Finder to find the drugs that you can use.

The formulary is a list of covered drugs selected by AlohaCare Advantage in consultation with a team of health care providers and represents the prescription therapies believed to be a necessary part of a quality treatment program.

Some covered drugs may have additional requirements or limits on coverage. These limitations are marked next to each drug on the formulary with "BvsD," "LA," "PA," "QL" or "ST."

• Part B versus D (BvsD): This drug may be covered under Medicare Part B or D depending upon the circumstances. Information may need to be submitted describing the use and setting of the drug to make the determination.

• Limited Access (LA): This prescription may be available only at certain pharmacies. For more information, please call AlohaCare Member Services.

• Prior Authorization (PA): AlohaCare Advantage Plus requires you or your physician to get prior authorization for certain drugs. This means that you will need to get approval before you fill your prescriptin. If you do not get approval, we may not cover the drug.

• Quantity Limit (QL): For certain drugs, AlohaCare Advantage Plus limits the amount of the drug that we will cover.

• Step Therapy (ST): In some cases, AlohaCare Advantage Plus requires you to first try one drug to treat your medical condition before we will cover another drug for that condition. For example, if Drug A and Drug B both treat your medical condition, we may require your doctor to prescribe Drug A first. If Drug A does not work for you, then we will cover Drug B.

Extended Days Supply

AlohaCare allows members to receive up to a 100-day supply of certain generic medicines such as for:

• blood pressure;

• diabetes; and

• cholesterol.

You can search our Drug Finderʻs AlohaCare Advantage Plus (HMO SNP) "PDF" to find drugs eligible for this extended supply.

Drug Recalls and Withdrawals (removed from market)

The U.S. Food and Drug Administration (FDA) is responsible for ensuring drugs are tested to be safe and effective before they become available. Sometimes there can be a drug recall or market withdrawal. A market withdrawal is when a drug company removes a product from the market. This can happen for various reasons. Two examples are product tampering or correcting a minor violation. A drug recall occurs when a drug is removed from the market because it is deemed to be defective or possibly harmful.

There are 2 types of recalls required by the FDA. It is based on the level of danger involved:

Class I: Dangerous or defective products that could cause serious health problems or death. Example: a label mix-up on a lifesaving drug.
Class II: Products that might cause a short-term health problem or pose only a slight threat of a serious nature. Example: a drug that is under-strength but that is not used to treat life-threatening illness.

AlohaCare’s Pharmacy department will tell members, doctors and pharmacies when there is a Class I or II drug recall. We also inform our members in writing when drugs are withdrawn from the market for safety reasons. AlohaCare reviews drug recalls and withdrawals every 3 months. The review takes place in a meeting of the Drug Utilization Review (DUR) Board.

Please talk to your doctor or pharmacist about any details on drug recalls and withdrawals that may affect you.

2022	2021	2020
January 1 - March 31	January 1 - March 31	January 1 - March 1
April 1 - June 30	April 1 - June 30	April 1 - June 30
July 1 - September 30	July 1 - August 31	July 1 - September 30
October 1 - December 31	September 1 - October 31	October 1 - December 31

Coverage Determinations

Medicare Prescription Drug Coverage Determination: This form allows you to request a drug that is not covered by our formulary or a drug that needs pre-approval.
Medicare Redetermination Request Form: This form allows you to let us know if you disagree with the determination decision we made.
Prescription Reimbursement Claim Form: This form allows you to file a claim if you paid out of pocket for a prescription. All claims are subject to review and approval. Please remember to always show your member ID card before picking up a prescription.

Transition Policy

If you are a new member of AlohaCare Advantage Plus, you may be taking drugs that are not on our Formulary or that are subject to certain restrictions. Or, you may be a current member and are affected by changes to our Formulary from one year to the next. You should speak with your doctor to decide if you should switch to a different drug that we cover or request a formulary exception in order to get coverage for the drug.

2023 Transition Policy

Temporary 30-day supply of the non-formulary drug if you need a fill for the drug during the first 90 days of your membership.
Temporary 30-day supply of the non-formulary drug if you need a fill for the drug during the first 90 days of the new plan year.
For drugs that are not on our formulary, or that have coverage restrictions or limits (but is otherwise considered a “Part D drug”), we will cover a 30-day supply.
If you are a new member and are a resident of a long-term-care (LTC) facility (like a nursing home), we will cover a temporary 91 to 98-day transition supply (unless the prescription is written for fewer days). After the transition period has expired for residents of a LTC facility, our policy provides up to a 31 day emergency supply of non-formulary Part D drugs while an exception or prior authorization is requested.
Transition fills may apply to members with level of care changes at point of sale.

Medication Therapy Management (MTM) Program

The Medication Therapy Management (MTM) program is a service for members with multiple health conditions and who take multiple medicines. The MTM program helps you and your doctor make sure that your medicines are working to improve your health.

To qualify for the MTM program, you must be eligible. Please see below for those details. If you qualify, you will be auto-enrolled into the program and the service is provided at no additional cost to you. You may choose not to participate in the program, but it is recommended that you make use of this free service.

The MTM program is offered through our partnership with MedWiseRx, Tabula Rasa HealthCare, SinfoniaRx, a TRHC Solution. The MTM program is not considered a part of the plan's benefit.

You may qualify for the MTM Program if:

You have 3 or more chronic health problems. These may include:
- Osteoporosis
- Rheumatoid Arthritis (RA)
- Chronic Heart Failure (CHF)
- Diabetes
- Dyslipidemia
- End-Stage renal Disease (ESRD)
- Hypertension
- Asthma
- Chronic Obstructive Pulmonary Disease (COPD)
You take 8 or more chronic maintenance medicines covered by Medicare Part D
You spend $4,935 or more per year in 2023 on Part D covered medications

Additionally, members that are enrolled in their Health Plan's Drug Management Program(s) may be auto-enrolled in the MTM program.

If you qualify for the MTM Program, you will be contacted and have the chance to speak with a highly-trained pharmacist or other health professional. During that call, the pharmacist or other health professional will complete a comprehensive medication review (CMR) of your medicines and talk with you about:

Any questions or concerns about your prescription or over-the-counter medicines, such as drug safety and cost
Better understanding your medicines and how to take them
How to get the most benefit from your medicines

If you qualify for the MTM program, you will receive:

Welcome letter and/or phone call that tells you how to get started.
Comprehensive Medication Review (CMR))
- You will have the chance to review your medicines with a highly-trained pharmacist or other health professional. The CMR typically takes about 15-30 minutes, depending on your needs. During this call any issues with your medicines will be discussed.
- The CMR can be scheduled at a convenient time for you.
- The CMR may also be provided in person at your provider’s office, pharmacy, or long-term care facility.
- After you complete the CMR, a summary is mailed to you. The summary includes a medication action plan (MAP) with space for you to take notes or write down any follow-up questions.
- You also will be mailed a personal medication list (PML) that lists all of the medicines that you take and the reasons why you take them.
- We encourage you to share the CMR summary materials with your doctor(s).
- Click here to see an example of the CMR letter.
Ongoing targeted medication reviews (TMR)
- At least once every 3 months, your medicines will be reviewed.
- If a potential problem is detected, you or your doctor(s) may be contacted by telephone or mail to review.

For information about the MTM Program or to see if you qualify, you can call AlohaCare Member Services at 808-973-6935 or toll-free at 1-866-973-6395; October 1 to March 31, 8 a.m. to 8 p.m., 7 days a week; April 1 to September 30, 8 a.m. to 8 p.m., Monday through Friday. TTY/TDD users call 1-877-447-5990.

AlohaCare wants you to have every opportunity to participate in this program when and where convenient for you. That is why we work with IngenioRx and other health organizations to provide MTM services on our behalf. One of these organizations may contact you about completing a Comprehensive Medication Review (CMR) or other MTM services.

Partner organizations: MedWiseRx - (1-844-866-3735), Monday through Friday, 3 a.m. to 4 p.m., HST. TTY/TDD users, please call 1-800-367-8939 or visit website, medwisehc.com.

Pharmacy Network

AlohaCare has a network of pharmacies that can fill your medicines.

Pharmacy Finder

To find out if a pharmacy works with AlohaCare, use our online Provider Finder. By clicking on this link, you will be leaving the AlohaCare website. Or you can download the Provider Directory found on the Member Documents page.

Mail Order & Home Delivery

We understand that going to the pharmacy can be hard sometimes. AlohaCare is offering the convenience of home delivery of your medicine. With CarelonRx Mail, you can request for drugs you take on a regular basis be delivered to your home. These include drugs that you take every day to treat your condition, such as diabetes, high blood pressure, or asthma.

Ask your doctor if your drug can be filled by CarelonRx Mail. To sign up for home delivery, please mail in the CarelonRx Mail Home Delivery Service Order Form found on the Member Documents page. If you need help with your Home Delivery drugs, call CarelonRx Mail toll free at 833-514-1300. You can also call Customer Service.

General Resources & Contact Information

Contact AlohaCare Member Customer Service

Prescription Drugs

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