IMPORTANT! Are you enrolled in Med-QUEST? Has your contact information changed in the past two years?

Please update your contact information with us so you can stay enrolled. Call us at 1-877-973-012 or log in to your account here to make the change. Mahalo!

Flood Emergency

Updated: 3/16/2021

AlohaCare is here for you. We care about your safety and well-being. Flooding conditions are occurring throughout Hawai`i.

If there is anything we can do to help you, please call us at 1-877-973-0712, toll free. If you have an emergency, please call 911. 

 Stay Informed and Protected

Weather conditions are fluid and rapidly changing. Updates are coming in at a rapid pace.

For the latest coverage, go to:

  • Television
  • Radio
    • KSSK 590 AM
    • KHPR 88.1 FM, K203EL 88.5 FM, KIPO 89.3 FM
    • KRTR 96.3 FM
    • KZOO 1210AM (Japanese), KREA 1540AM (Korean), KNDI 1270AM (Multicultural Language Station that includes: Ilocano, Tagalog, Spanish, Cantonese, Mandarin, Laotian, Okinawan, Vietnamese, Samoan, Tongan, Marshallese, Chuukese, Pohnpeian, and English)
  • NOAA Weather Radio:
    • Station KBA99 Serving Kauai, Oahu, Maui, Molokai, Lanai and part of the Big Island on 162.550 & 162.400 MHz
    • Station WWG75 Serving Maui, Molokai, Lanai and part of the Big Island on 162.400 MHz>/li>
    • Station WWG27 Serving parts of the Big Island on 162.550 MHz
  • Internet

AlohaCare can assist with access to care and provide some resources to connect for member and family needs.

 

 

Questions & Answers

Q: Where can I find information about food, shelter and other family assistance?

A: Aloha United Way's 211 line is the best resource. They are open 7 a.m. to 10 p.m., 7 days a week. By phone: 2-1-1 by mobile or 808-275-2000 by mobile or landline.  

 

Q: I lost my medicine in the evaccuation. Can AlohaCare help?

A: Yes. Please call AlohaCare at 808-973-0712. A one-time emergency medication supply is available.

 

Q: Is there food assistance available?

A: Yes. Local food banks and other area agencies are assisting:

 

Q: Where can I find/obtain updates on state and county disaster response?

 A: Here are the links to state and county websites:

 

Q: How can I help?

A: Here's a list of websites dedicated to helping flood victims throughout the state:

Related Links


AlohaCare reminds all of its members that our island home can be impacted by severe weather events including hurricanes, storms and tsunamis. Hawaii experiences hurricane season from June to November. We care about you and your family’s well-being, and urge everyone to be prepared.

CONTACT US

If you need medical or dental assistance at any time, please contact us.

By phone:

AlohaCare representatives are ready to assist you Monday through Friday from 7:45 am to 5:00 pm HST.

  • On Oahu: 973-0712
  • Toll Free for neighbor islands: 1-877-973-0712
  • TTY/TDD: 1-877-447-5990

After hours: Call Physicians Exchange directly at 808-206-7660. Please let them know you are an AlohaCare member calling for a same day or next day appointment.

By email: info@alohacare.org

In Case of Emergency:

If you have an emergency, call 911 or go to the nearest emergency room. Emergency services are covered 24 hours a day, seven days a week without prior authorization.

 

BE PREPARED

Your Emergency Kit should include the following:

  • 14-day supply of food and water
  • Prescription medication
  • Batteries or solar powered radio, flashlight and extra batteries for both
  • Important documents sealed in a plastic bag
  • Whistles, matches, blankets and tarps
  • Personal safety and hygiene products including face masks
  • First aid kit and medical supplies
  • Pet’s food, medications and supplies
  • Products for cleaning and sanitizing

As the storm approaches:  

  • Make and review an emergency family plan 

Know your escape routes and understand what each family member needs to do in case of separation, evacuation and communication with loved ones.

  • Check in with your neighbors 

Senior adults should have a plan during the emergency and may require additional assistance and supplies.

  • Those with Disabilities 

Make sure if you or anyone in your family has a disability, that you have the necessary supplies and equipment needed during an emergency.

Disaster Planning Resources and Guides:

https://dod.hawaii.gov/hiema/files/2018/07/2WeeksReadyBrochure-1.pdf

https://dod.hawaii.gov/hiema/files/2016/03/HIEMA_PrepareBrochure_072517.pdf

  • Hawaiian Electric Co.

https://www.hawaiianelectric.com/safety-and-outages/storm-center/emergency-preparedness-handbook

 

STAY INFORMED

News Sites

 

Radio Stations

  • The following radio stations are recognized as local primary sources of emergency information:

KSSK 590AM, KHPR 88.1FM, K203EL 88.5FM, KIPO 89.3FM, and KRTR 96.3FM

KZOO 1210AM (Japanese), KREA 1540AM (Korean), KNDI 1270AM (Multicultural Language Station that includes: Ilocano, Tagalog, Spanish, Cantonese, Mandarin, Laotian, Okinawan, Vietnamese, Samoan, Tongan, Marshallese, Chuukese, Pohnpeian, and English)

NOAA Weather Radio:

  • Station KBA99 Serving Kauai, Oahu, Maui, Molokai, Lanai and part of the Big Island on 162.550 & 162.400 MHz
  • Station WWG75 Serving Maui, Molokai, Lanai and part of the Big Island on 162.400 MHz
  • Station WWG27 Serving parts of the Big Island on 162.550 MHz

Social Media

 

CIVIL DEFENSE RESOURCES BY COUNTY

Hawaii County

Honolulu County

Kauai County

Maui County