Contact Us
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Call Us
AlohaCare QUEST (Medicaid) Members7:45 a.m. to 5 p.m., Monday through Friday
Pharmacy support: 24 hours a day, 7 days a week
AlohaCare Community Care Services (CCS) Members7:45 a.m. to 5 p.m., Monday through Friday until November 1, 2026
Pharmacy support: 24 hours a day, 7 days a week
AlohaCare Advantage Plus (HMO D-SNP) MembersOctober 1 to March 31, 7:45 a.m. to 8 p.m., 7 days a week
April 1 to September 30, 7:45 a.m. to 8 p.m., Monday through Friday
Pharmacy support: 24 hours a day, 7 days a week
AlohaCare Advantage (HMO D-SNP) MembersOctober 1 to March 31, 7:45 a.m. to 8 p.m., 7 days a week
April 1 to September 30, 7:45 a.m. to 8 p.m., Monday through Friday
Pharmacy support: 24 hours a day, 7 days a week
Medicare Sales (Prospective Members)October 1 to March 31, 7:45 a.m. to 8 p.m., 7 days a week
April 1 to September 30, 7:45 a.m. to 8 p.m., Monday through Friday
ProvidersMedicaid and Advantage (HMO D-SNP) Plans
7:45 a.m. to 5 p.m., Monday through Friday
Community Care Services
7:45 a.m. to 5 p.m., Monday through Friday Until November 1, 2026
Pharmacy support hours for Providers are:AlohaCare Advantage Plus (HMO D-SNP) and AlohaCare Advantage (HMO D-SNP):Hours of operation: 24/7 (all time zones)
QUEST (Medicaid) Prior Authorization Support:Fax: 1-866-728-0233 or 1-877-252-5224
8 a.m. to 5 p.m., Monday through Friday
Visit Us
Oʻahu1357 Kapiʻolani Blvd., Suite G101
Honolulu, HI 96814
Hawaiʻi Island - Hilo234 Waiānuenue Ave., Suite 105
Hilo, HI 96720
Maui210 ʻImi Kala St., Suite 206
Wailuku, HI 96793
Molokaʻi30 Oki Place, Unit 205
Kaunakakai, HI 96748
Kauaʻi4370 Kukui Grove St., Unit 206
Līhuʻe, HI 96766
Mail
AlohaCare1357 Kapiʻolani Blvd., Suite G101
Honolulu, HI 96814