Contact Us
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Call Us
AlohaCare QUEST (Medicaid) MembersCall: 808-973-0712
Toll-free: 1-877-973-0712
TTY/TDD: 1-877-447-5990
7:45 a.m. to 5 p.m., Monday through Friday
Pharmacy support: 24 hours a day, 7 days a week
AlohaCare Community Care Services (CCS) MembersCall: 808-450-3386
Toll-free: 1-888-397-9899
TTY/TDD: 1-877-447-5990
7:45 a.m. to 5 p.m., Monday through Friday until November 1, 2026
Pharmacy support: 24 hours a day, 7 days a week
AlohaCare Advantage Plus (HMO D-SNP) MembersCall: 808-973-6395
Toll-free: 1-866-973-6395
TTY/TDD: 1-877-447-5990
October 1 to March 31, 7:45 a.m. to 8 p.m., 7 days a week
April 1 to September 30, 7:45 a.m. to 8 p.m., Monday through Friday
Pharmacy support: 24 hours a day, 7 days a week
AlohaCare Advantage (HMO D-SNP) MembersCall: 808-973-2475
Toll-free: 1-888-875-4979
TTY/TDD: 1-877-447-5990
October 1 to March 31, 7:45 a.m. to 8 p.m., 7 days a week
April 1 to September 30, 7:45 a.m. to 8 p.m., Monday through Friday
Pharmacy support: 24 hours a day, 7 days a week
Medicare Sales (Prospective Members)Toll-free: 1-877-812-0249
TTY/TDD: 1-877-447-5990
October 1 to March 31, 7:45 a.m. to 8 p.m., 7 days a week
April 1 to September 30, 7:45 a.m. to 8 p.m., Monday through Friday
ProvidersMedicaid and Advantage (HMO D-SNP) Plans
Call: 808-973-1650
Toll-free: 1-800-434-1002
7:45 a.m. to 5 p.m., Monday through Friday
Community Care Services
Call: 808-450-3386
Toll-free: 1-888-397-9899
TTY/TDD: 1-877-447-5990
7:45 a.m. to 5 p.m., Monday through Friday Until November 1, 2026
Pharmacy support hours for Providers are:AlohaCare Advantage Plus (HMO D-SNP) and AlohaCare Advantage (HMO D-SNP):OptumRx: 800-711-4555
Hours of operation: 24/7 (all time zones)
QUEST (Medicaid) Prior Authorization Support:Call: 808-973-7418 or 866-973-7418
Fax: 1-866-728-0233 or 1-877-252-5224
8 a.m. to 5 p.m., Monday through Friday
Visit Us
Oʻahu1357 Kapiʻolani Blvd., Suite G101
Honolulu, HI 96814
Hawaiʻi Island - Hilo234 Waiānuenue Ave., Suite 105
Hilo, HI 96720
Maui210 ʻImi Kala St., Suite 206
Wailuku, HI 96793
Molokaʻi30 Oki Place, Unit 205
Kaunakakai, HI 96748
Kauaʻi4370 Kukui Grove St., Unit 206
Līhuʻe, HI 96766
Mail
AlohaCare1357 Kapiʻolani Blvd., Suite G101
Honolulu, HI 96814