The state government office that oversees QUEST Integration announced important changes to its Medicaid eligibility review process.
Terminations (ending your Medicaid coverage) have been paused through the end of 2023 EXCEPT for those who voluntarily ask the Med-QUEST office to end their coverage, move out of state or pass away.
There may be special exceptions for Maui residents who have moved out of state, and we will update this alert accordingly.
Make sure AlohaCare has your current address/phone number. Call us at 1-877-973-0712 if you have any questions.

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We care about what you think. If you have questions about your coverage or suggestions on how we can better serve you, please click HERE to contact our Customer Service Department.

Call Us

AlohaCare QUEST Integration Members
Call: 808-973-0712
Toll-free: 1-877-973-0712
TTY/TDD: 1-877-447-5990
7:45 a.m. to 5 p.m.,
Monday through Friday 
Pharmacy support: 24 hours a day, 7 days a week                                               
AlohaCare Advantage Plus (HMO SNP) Members
Call: 808-973-6395
Toll-free: 1-866-973-6395
TTY/TDD: 1-877-447-5990
October 1 to March 31, 8 a.m. to 8 p.m., 7 days a week
April 1 to September 30, 8 a.m. to 8 p.m., Monday through Friday
Pharmacy support:  24 hours a day, 7 days a week
Call: 808-973-1650
Toll-free: 1-800-434-1002
7:45 a.m. to 5 p.m.,
Monday through Friday
Pharmacy support hours for Providers are:
During daylight savings time for EST (March to November) -  2 a.m. to 8 p.m. Monday through Friday; 4 a.m. to 12 p.m. Saturday & Sunday
During standard time  for EST (November to March) -    3 a.m. to 9 p.m. HST (8 a.m. to 2 a.m. EST) Monday through Friday; 5 a.m. to 1 p.m. HST Saturday & Sunday

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1357 Kapi`olani Blvd.,
Suite G101
Honolulu, HI 96814
Hawai`i Island - Hilo
234 Waiānuenue Ave.,
Suite 105
Hilo, HI 96720
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Suite 206
Wailuku, HI 96793
30 Oki Place
Unit 205
Kaunakakai, HI 96748
4370 Kukui Grove St.
Unit 206
Līhu`e, HI 96766


1357 Kapi`olani Blvd.,
Suite G101
Honolulu, HI 96814