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Contact Us

We care about what you think. If you have suggestions or comments on how we can better serve you, please call or write us. You can also give us feedback online.

 

BY PHONE

If you have questions about your coverage or are interested in joining AlohaCare, call us today! Our Member Services Department can help you:
 
  • Select a PCP
  • Understand your benefits
  • Answer questions about your coverage
  • Get you the prescriptions you need
  • And more!
 


alohaCare QUEST INTEGRATIon members


Call: 973-0712
Toll-free: 1-877-973-0712
TTY: 1-877-447-5990
Fax: 973-0726
Fax (toll-free): 1-800-830-7222          

Hours of Operation
7:45 a.m. to 5 p.m., Monday through Friday


AlohaCare Advantage Plus (HMO SNP) MEMBERS


Call:
973-6395         
Toll-free: 1-866-973-6395
TTY/TDD: 1-877-447-5990
Fax: 973-0726         
Fax (toll-free): 1-800-830-7222

Hours of Operation
8 a.m. to 8 p.m., 7 days a week

 

 

by mail

If you need to mail a form or letter to AlohaCare, please mail it to our Oahu office.

AlohaCare
1357 Kapiolani Blvd., Suite 1250
Honolulu, HI 96814

 

IN PERSON

AlohaCare has offices on Oahu, the Big Island, Maui and Kauai. Stop by to ask us questions or just to say hello!

Oahu
1357 Kapiolani Blvd., Suite 1250
Honolulu, HI
 96814

Big Island
1221 Kilauea Ave., Suite 50
Hilo, HI 96720

Maui
210 Imi Kala St., Suite 206
Wailuku, HI 96793

Kauai
4473 Pahee St., Suite N
Lihue, HI 96766 
    



FOR PROVIDERS

ALOHACARE PROVIDER RELATIONS


Call: 973-1650     
Toll-free: 1-800-434-1002
Fax: 973-0811

prior authorization/precertification requests

 

Behavioral Health
Call: 973-2475         
Toll-free: 1-888-875-4979
Fax: 973-6324
Toll-free: 1-800-293-4580 

Medical Management
Call: 973-1657        
Toll-free: 1-800-434-1002
Fax: 973-0676
Fax (toll-free): 1-866-667-0680

Pharmacy
Call: 973-7418         
Toll-free: 1-866-973-7418
Fax: 973-6327
Fax (toll-free): 1-877-316-6376