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Frequently Asked Questions


How do I contact Med-QUEST?
  • Oahu:
    • (808) 587-3521
    • (808) 692-7364 (Kapolei)
  • Hawaii:
    • (808) 933-0339 (Hilo)
    • (808) 327-4970 (Kona)
  • Maui: (808) 243-5780
  • Kauai: (808) 241-3575
  • Molokai: (808) 553-1758
  • Lanai: (808) 565-7102
 
How can I choose my doctor? 
AlohaCare has a large network of doctors on each island. You can choose your Primary Care Provider (PCP) and other doctors from our network.   

When do I see my PCP? 
You should see your PCP first for all of your health care needs. 

When can I see a specialist? 
Your PCP will refer you to other doctors. You should not schedule any appointments with other doctors until your PCP says it is OK. 
  
Will I have to pay for my medical services covered under QUEST? 
You do not have to pay for your medical services. Be sure to review you QUEST benefits to make sure your services are covered. 
  
Are the QUEST benefits the same for each health plan? 
Med-QUEST contracts with AlohaCare to provide your QUEST coverage. Your QUEST benefits are the same regardless of which health plan you are with. 

Who do I call if I have more questions? 
AlohaCare
Call (808) 973-0712
Toll-free: 1-877-973-0712   
TTY users: 1-877-447-5990
info@alohacare.org