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Enrollment into Our Health Plans


Becoming an AlohaCare member is easy.
 
We’ve made the enrollment process smooth for you by putting together a quick guide to enrolling in our plans. You’ll find the enrollment basics of what you need to know about each plan below. Be sure to review all the information before making a decision, because there are several things to consider. For example, there are eligibility requirements you must meet, and in some cases, there are certain time frames you can enroll.
 
If you have any questions about the enrollment process, don’t hesitate to contact us with your questions. Representatives are standing by and are happy to help.

alohaCare


You must apply with the State for QUEST eligibility. Once you become QUEST-eligible, you will have 10 days to choose a health plan. At this time, you will be able to choose AlohaCare as your health plan or for your family members. We serve QUEST members statewide.
 
Are you currently a QUEST member? Would like to change your health plan to AlohaCare? You can make the change during the QUEST open enrollment. It is from May 1 though May 15. Except for this annual open enrollment and some exceptions, you must remain with your health plan for the entire year.

 
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ALOHACARE ADVANTAGE (HMO)


To enroll into AlohaCare Advantage:

  • You must be a resident Hawaii.
  • You must have Medicare Parts A and B.
  • You must continue to pay your Part B premium.

You may enroll in the plan only during specific times of the year. Contact AlohaCare for more information. 

  1. Enroll online:  This simple process can be completed on your own time and in the convenience of your own home. To begin to online enrollment process, click on the red Enroll Now! button on the upper left part of the webpage. 
     
  2. Enroll by phone: Speak to an Enrollment Representative who is ready to assist you. Call 973-6490 or toll-free at 1-877-812-0249, 8 a.m. to 5 p.m., Monday through Friday. 
     
  3. Enroll by mail or fax: Fill out the 2012 Enrollment Form and mail or fax it to us at:
    AlohaCare Advantage
    Attn: Enrollment
    1357 Kapiolani Blvd., Suite 1250
    Honolulu, HI 96814
    Fax: (808) 973-7373
     
  4. Enroll by phone or online with Medicare:  You may enroll over the phone by calling 1-800-MEDICARE (1-800-633-4227). TTY users should call 1-877-486-2048. Medicare is available to help you 24 hours a day/7 days a week.
Medicare beneficiaries may also enroll into AlohaCare through the Centers for Medicare & Medicaid Services Online Enrollment Center, located at www.medicare.gov. (By clicking on this link, you’ll be leaving the AlohaCare website.)

If you have any questions or need help, please contact Customer Service at 973-6395 or toll-free at 1-866-973-6395, 8 a.m. to 8 p.m., 7 days a week. TTY users call 1-877-447-5990.
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ALOHACARE ADVANTAGE PLUS (HMO SNP)


To enroll into AlohaCare Advantage Plus:

  • You must be a resident Hawaii.
  • You must have Medicare Parts A and B.
  • You must continue to pay your Part B premium. The State pays the Part B premium for individuals with full benefit Medicaid coverage, who eligible for AlohaCare Advantage Plus.
  • You must have full benefit Medicaid coverage.

You may enroll in the plan at any time during the year. Contact AlohaCare for more information.
  1. Enroll online: This simple process can be completed on your own time and in the convenience of your own home. To begin to online enrollment process, click on the red Enroll Now! button on the upper left part of the webpage. 
     
  2. Enroll by phone: Speak to our Enrollment Representative who is ready to assist you. Call 973-6490 or toll-free at 1-877-812-0249, 8 a.m. to 5 p.m., Monday through Friday. 
     
  3. Enroll by mail or fax: Fill out the 2012 Enrollment Form and mail or fax it to us at:
    AlohaCare Advantage Plus
    Attn: Enrollment
    1357 Kapiolani Blvd., Suite 1250
    Honolulu, HI 96814
    Fax: (808) 973-7373
     
  4. Enroll by phone or online with Medicare: You may enroll over the phone by calling 1-800-MEDICARE (1-800-633-4227). TTY users should call 1-877-486-2048. Medicare is available to help you 24 hours a day/7 days a week.
Medicare beneficiaries may also enroll into AlohaCare through the Centers for Medicare & Medicaid Services Online Enrollment Center, located at www.medicare.gov. (By clicking on this link, you’ll be leaving the AlohaCare website.)

If you have any questions or need help, please contact Customer Service at 973-6395 or toll-free at 1-866-973-6395, 8 a.m. to 8 p.m., 7 days a week. TTY users call 1-877-447-5990.

 
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