We want to make sure that your patients have additional resources to take care of themselves. Below is a list of resources and links that you may find helpful.
- Member Rights and Responsibilities
Services for hearing impaired members are available. Please give us a call:
Monday through Friday, 7:45 a.m. to 5 p.m.
Our after-hours answering service is available to answer calls outside of our business hours. Calls made after-hours that need routine follow up will be returned the next business day.
If you need help understanding your benefits or how to get care and services, please call us. When you call us, you can ask to talk to someone in the language you speak. AlohaCare offers free interpreter services for our members. If you need an interpreter, call Member Services at 973-0712 (Oahu) or toll-free at 1-877-973-0712. If you require assistance due to a hearing impairment, call 1-877-447-5990.
At AlohaCare, under the new QUEST Integration plan, Case Management is now referred to as Service Coordination. Click here to learn more about Service Coordination.
AlohaCare offers programs that help members with certain medical problems. These programs help you self-manage your chronic disease or condition so you can be healthier and more active. If you have any of the following conditions, you may benefit from our programs:
- A high-risk pregnancy
- Congestive heart failure
We will call you if you have any of the problems listed above. You, a family member or your doctor can call us and ask to be a part of the program. You can decide if you want to participate in the program and can choose to opt out at any time.