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For Providers
We want to make sure that you have additional resources to take care of our members. Below is a list of resources and links that you may find helpful. 

Information about the AlohaCare Credentialing Process

ICD-10 Implementation training videos

Other Resources
Below is a list of resources that you may find helpful. By clicking on any of the links below, you will be leaving the AlohaCare website.
  1. Med-QUEST
  2. Center for Medicare and Medcaid Services (CMS)
  3. CMS ICD-10
  4. Palmetto GBA Medicare
  5. URAC
  6. National Committee for Quality Assurance (NCQA)
  7. Office of Minority Health - Cultural Competency
  8. National Standards of Culturally and Linguistically Appropriate Services (CLAS)
  9. Think Cultural
  10. BMI Calculator
For Patients

We want to make sure that your patients have additional resources to take care of themselves. Below is a list of resources and links that you may find helpful.
  1.  Member Rights and Responsibilities

TDD/TTY Services
Services for hearing impaired members are available. Please give us a call:

TTY: 1-877-447-5990

Monday through Friday, 7:45 a.m. to 5 p.m.

Our after-hours answering service is available to answer calls outside of our business hours. Calls made 
after-hours that need routine follow up will be returned the next business day.

Language Assistance

If you need help understanding your benefits or how to get care and services, please call us. When you call us, you can ask to talk to someone in the language you speak. AlohaCare offers free interpreter services for our members. If you need an interpreter, call Member Services at 973-0712 (Oahu) or toll-free at 1-877-973-0712. If you require assistance due to a hearing impairment, call 1-877-447-5990.

Case Management
At AlohaCare, under the new QUEST Integration plan, Case Management is now referred to as Service Coordination. Click here to learn more about Service Coordination.

Disease Management

AlohaCare offers programs that help members with certain medical problems. These programs help you self-manage 
your chronic disease or condition so you can be healthier and more active. If you have any of the following conditions, you may benefit from our programs:

  • A high-risk pregnancy
  • ‚‚Congestive heart failure
  • ‚‚Depression
  • ‚Asthma
  • ‚‚Diabetes
We will call you if you have any of the problems listed above. You, a family member or your doctor can call us and ask to be a part of the program. You can decide if you want to participate in the program and can choose to opt out at any time.