Plan Publications

ALOHACARE

1. Provider Quick Tips
2. QUEST Provider Manual:
   
   Section 1: Introduction to AlohaCare QUEST Health Plan
   Section 2: Important Information for Providers
   Section 3: Provider Role
   Section 4: QUEST Program and Benefits
   Section 5: Member Services
   Section 6: Utilization Management/Medical Management (UM/MM)
   Section 7: Pharmacy Services
   Section 8: Behavioral Health
   Section 9: Care Coordination/Care Management (CC/CM)
   Section 10: Billing and Reimbursement
   Section 11: Provider Complaints, Grievances and Appeals (Updated 4/2011)
   Section 12: Member Appeals and Grievances (Updated 11/2011)
   Section 13: Quality Improvement
   Section 14: Forms/Tables/Lists
3. Provider Directory: (Updated 8/2011)
   
   Oahu
   Maui
   Kauai
   Big Island
   Molokai
   Lanai
4. Pharmacy Directory:
   Oahu/Maui/Kauai/Big Island/Molokai/Lanai
5. Cultural Competency Plan 
6. EPSDT Provider Handbook
7. QUEST Benefits
8. OB Coding Guidelines
9. QUEST-ACE and QUEST-Net 
10. QUEST Formulary
11. QUEST-ACE and QUEST-Net Formulary
12. Medco Payer Sheet